Types of information requests
The type of request you need to make depends on the information you want:
- Information about you as a Subject Access Request (SAR) under data protection law.
- Other information we hold under a Freedom of Information (FOI) or Environmental Information Regulations (EIR) request.
You can ask that any information held by us that has not already been published available to you.
We only provide information that we hold in recorded form. We don’t have to create new information to answer requests. Some information may be exempt from disclosure.
Before you submit an FIO or EIR request, you can see if the information you want is already available:
Subject Access Requests
Subject Access Requests (SAR) are covered with under the UK General Data Protection Regulation and the Data protection Act 2018.
To make a SAR you need to include:
- your name
- a clear description of the information being requested
- proof of ID such as a driving licence, passport or council tax bill.
You can make a request, but there may be exemptions that mean we may not be able to give you some or all the information requested.
Making an information request
- Submit a SAR for a copy of your personal data
- Submit an FOI or EIR request for other information
- Request a copy of CCTV footage
You can also write to us at: Information Governance, Corporate Governance, Canterbury City Council, 14 Rose Lane, Canterbury, CT1 2UR.
What happens after you submit an information request
We will reply in writing, acknowledging your request and to either:
- give you the information
- let you know that clarification is needed, or
- let you know that we cannot provide it and why
We will also give you your rights in relation to the request and what to do if you are unhappy with the response.
All valid requests and responses will also be published online.