Terms and conditions

See our terms and conditions for using the Canterbury City Council Website.

What's in these terms?

These terms tell you the rules for using www.canterbury.gov.uk ("site").

Who we are and how to contact us

This site is operated by Canterbury City Council ("us" and "we").

If you would like to contact us about these terms or the content of this website, please email digital.services@canterbury.gov.uk

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

These terms may be updated without notice, and we recommend that you check them regularly.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site.

Our privacy statement, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. In addition to our Privacy Statement please note also our data protection and processing special category data policies.

You can download and view the data protection policy and special data category sheet:

Privacy statement

Information that you provide to the council via this website may be used for statistical analysis but will not be used in a way that enables you to be identified. For example, we may keep emails sent for a period of time so we are able to monitor the number of emails we receive.

None of the personal information in these emails will be used once the initial enquiry has been dealt with. Information you provide may be shared for the detection and prevention of fraud and crime.

Emails

When you send us personal information via an email address listed on this website we will only use the information supplied in the email for the purpose that you gave it to us for. This usually means that we only forward your information within the council to officers or third party contractors who need to see it in order to respond to it.

Each council department that deals with enquiries from the website will also be subject to the council's information management charter and data protection policy. Where we do need to contact a third party there will be a contract ensuring that your personal information is protected. No personal information will be passed on to third parties for commercial purposes.

Please note that this website also lists some email addresses for external organisations. These are any email addresses that don't end with 'canterbury.gov.uk'. If you send personal information using one of these emails we can't guarantee what will happen to your personal information.

Eforms (electronic forms)

When you give us personal information using an electronic form (an eform) available on this website the information you supply will only be used for the purposes stated on the form.

Your email address will only be used to acknowledge receipt of your enquiry, and to follow it up if necessary.

When we ask you for personal information, we will:

  • ensure you know why we need it
  • protect it and make sure nobody has access to it who shouldn't
  • ensure you know if you have a choice about giving us information
  • make sure we don't keep it longer than necessary

We ask that you:

  • give us accurate information
  • tell us as soon as possible of any changes
  • tell us as soon as possible if you notice mistakes in the information we hold about you

Unsolicited paper or electronic email

You will not receive unsolicited paper or electronic mail as a result of sending us any personal information using this website unless you have given us permission to do this.

Cookie policy

We use cookies to store information on your computer. This allows us to improve your experience of the website, and without them, parts of the site would not operate.

Find out more about the cookies we use

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

These terms were most recently updated on 30.09.2022.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our services, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.

We may suspend or withdraw our site

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly change it by logging into your account.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off a copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content

This website may include information and materials uploaded by other users of the site. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact the digital team.

Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site, or
  • use of or reliance on any content displayed on our site

In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue
  • business interruption
  • loss of anticipated savings
  • loss of business opportunity, goodwill or reputation, or
  • any indirect or consequential loss or damage

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes. We are not responsible for viruses and you must not introduce them.

We do not guarantee that our site will be secure or free from bugs or viruses

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site.

We reserve the right to withdraw linking permission without notice.

Which court’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by England and Wales.

Online payments

Any information received by us when collecting an online payment will only be used to record your payment.

We will ensure it is not used for any other purpose unless required to do so by law for the prevention of crime and the detection of fraud.

Payment information will be kept securely until no longer required at which point it will be deleted in line with our data protection policy.