Contact us

Did you know...

You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.

Use the search bar at the top of the site or the menu to find what you need.

Can I get a council tax refund?

Use our online form to apply for a council tax refund and we’ll easily be able to check your account and refund you any money you’re owed.

Apply for a council tax refund

Will my council tax refund be taken off my bill?

No - any money you’re owed will stay on your council tax account until the refund is given directly to you.

Find out about council tax refunds

Can't find what you want online?

Send us a message

If you can' t find what you need you can contact us online and we'll respond within 14 days.

Give us a call

Call the council tax team on 01227 862 000 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Visit the council

The council offices are open daily between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.

Canterbury City Council
14 Rose Lane
Canterbury
Kent
CT1 2UR

Get directions

Make a complaint to the council

If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.

Find out more about our complaints procedure.