We're committed to giving you the best possible housing service and we need your help to do this.
Your feedback is really important in shaping the future of the housing service, and there are lots of ways you can get involved including:
If you attend an event in person, we'll cover any reasonable travel costs so that getting involved is as easy as possible.
You can choose to work on issues in your neighbourhood, or district-wide projects so that you can engage at a level that suits you.
We want to make sure your voice is heard and that any ideas you have are included. Choose the areas you're interested in from the drop-down below and then email us to sign up:
Email the resident engagement team to get involved
To sign up by phone, you can call the team on 01227 862 142.
As well as these areas, we're working to meet new consumer standards set by the Regulator of Social Housing. We'll be audited against these standards to check how we're performing.
A formal panel where you can give direct feedback on our performance, influence decision-making and help shape housing policies.
We chose panel members through an application process to make sure tenants from different areas and backgrounds are represented.
Panel meetings are held every three months and normally last about two hours. Before each meeting, you'll need to spend up to an hour looking at documents to prepare.
A way for tenants in independent living schemes to talk about their needs and suggest improvements to services designed for older or more vulnerable residents.
You'll attend meetings on behalf of residents living in your scheme, making sure their voices are heard.
The forum focuses on common issues and improvements that benefit all residents, rather than looking at individual concerns.
Forum meetings take place every three months and last about two hours. Before each meeting, you'll need to spend up to an hour looking at documents.
You'll also be expected to engage with other residents to get their feedback and share their views.
A dedicated space where disabled tenants can share their experiences, raise concerns and make sure our housing services are accessible to everyone.
You'll be able to tell us your views, work with us to suggest improvements to our services and help consult on how our policies and plans will affect disabled people.
Meetings are normally held every three months and last about two hours.
You'll be encouraged to engage with other tenants to get their feedback and bring group insight to the meetings. Your input is really useful in helping us create a more inclusive and responsive service.
Every year we'll send you a tenant survey. The questions are set by the Regulator of Social Housing.
The survey gathers important information about how well our housing service is performing, and measures how happy you are as tenants.
See the 2023 to 2024 tenant survey report
The 2024 to 2025 survey closed recently and we'll publish the results as soon as we can.
Every three years we'll also send you a special consultation - called a tenant engagement review - asking how you'd like to be involved in shaping the housing service. We plan to send the latest one out in October 2024.
Take an active role in improving your neighbourhood.
One of the best ways to get involved is estate walkabouts, where you can walk through the area you live with council officers, ward councillors and local agencies.
They're a chance to talk about issues affecting your neighbourhood and identify areas for improvement.
You can also take part in partnership days, where you'll work with agencies including housing services, the policy and community groups to look at broader issues like safety, cleanliness and how well the community works together.
You'll help make sure your neighbourhood is a safe and welcoming place to live.
Celebrate your creativity and community pride by taking part in our summer garden competition.
The competition brings neighbours together in a fun, competitive event.
Stay informed about housing updates, upcoming events and other ways to get involved through our regular newsletter.